FAQ & Site Info

Please check with household members, neighbors, or building reception, then contact your local carrier. We can provide tracking details, but once the carrier confirms delivery, compensation may be limited.

Yes. We ship to many countries worldwide (subject to destination restrictions and courier availability).

Orders are usually dispatched within 24 business hours after payment is received (business days; excluding weekends and public holidays).

Yes. Tracking is provided for every order once your parcel is dispatched.

Delivery times vary by destination: Economy shipping: 14–21 working days Express shipping: 5–10 days These are estimates and can be affected by carrier delays and customs processing.

Shipping method depends on the item type, destination, and service availability. Some items may only support certain shipping options.

No. Import duties, taxes, VAT, and any customs/courier fees (if charged) are not included in the item price or shipping fee and are paid by the buyer.

Customs processing can cause delays. If tracking shows a customs hold or request, please contact your local customs office or courier promptly. We can provide basic shipment details if needed.

If the destination customs/courier requests payment (duties, taxes, VAT, or fees), it is the buyer’s responsibility to pay and respond within the given deadline. If payment is not made or the parcel is not collected in time, the shipment may be disposed of / destroyed by customs or the courier according to local policy. Important: In disposal cases, the item is not returned to us and no refund will be provided (including item cost and shipping), as the loss occurs due to unpaid charges or non-collection at destination.

Please message us as soon as possible. If the order has not shipped, we may be able to update it. Once shipped, address changes may not be possible.

RD e-Mall is managed by Cahaya Desy Enterprise, a Malaysia-registered trading company operating since 2017. We specialize in import & export and ship internationally.

We accept returns within 14 days of delivery for items that are unopened, unused, and in mint condition. Please contact us first before returning any item.

The buyer is responsible for return shipping and handling costs.

No. Shipping fees paid to deliver the order are non-refundable and may be deducted from the refund amount where applicable.

Please contact us first with your order number and reason for return. We will provide return instructions if your request meets the policy conditions.

You can message us via eCRATER (“Contact Seller / Ask a Question”) or email [email protected]. We typically reply within 1–2 business days (Malaysia time).